SERVICE
Quality of service, fast response & resolution times, exceeding customer satisfaction.
At Systims, we have a proactive approach and provide efficient and friendly services that add value – giving more free time to focus on running your business.
Remote IT Support
Systims offers a premium remote service desktop support to our customers regardless of size. With our monthly or yearly contracts, we offer flexibility which helps you choose what suits your business needs.
We ensure your IT systems and hardware is working while you do business. We are sophisticated, fast IT Support services company based in London with engineers for Apple Mac, Windows, Linux, tablets and mobiles devices.
We monitor your infrastructure remotely with our state of the art monitoring system and we respond within minutes to all service desk queries and we can even send someone to see you onsite within 2 hours of our local office.
We’ve helped many new and existing clients to facilitate effective remote working solutions. We provide strategic guidance and expert advice, in addition to technology deployment and on-going technical support.
Remote Support
We offer remote support to best suit your business with access to our service desk and if required provide on-site engineers at competitive daily rates.
All our engineers have vast experience so you can guarantee that regardless of your network size and set-up our staff will be able to provide results in a fast and cost-effective manner. We’ve helped many new and existing clients to facilitate effective remote working solutions.
We understand that one size doesn’t fit all and we have clients who want a bespoke contract. We are more than happy to discuss your precise requirement and draft a service level agreement that fits your organisation.
We appreciate that every organisation is unique and will want a different solution. Some clients want a fully outsourced Managed IT function whereby Systims supports the whole IT environment whereas other clients have internal IT capabilities but use Systims for Remote IT Support.
Remote Service Desk
Our remote service desk is a game changer and helps your business from daily firefighting to delivering awesome customer service. It provides great visibility and central control in dealing with your onsite IT issues to ensure that your business suffers no downtime.
For 10 years and running, Systims has been delivering smiles to many business, end users, and stakeholders alike. All our support engineers on the service desk have many years of IT experience and excellent customer service.
Similarly, if you need a support engineer on-site you can rest assured you will get a friendly, experienced engineer who will be able to help you.
Our Remote IT Support SLA’s
As standard, as part of our IT Support SLA contracts, we’ll maintain and protect the vital components of your network Mon – Fri 9am to 5pm by monitoring its overall performance. As a result, our clients experience reduced downtime and disruption to their business whilst optimising the end-user experience.
Telephone Support
Unlimited
Ticket Logging
Unlimited
Remote IT Support
Unlimited
Response to Logged Calls
5 – 15 min
Account Manager
Unlimited
Server Monitoring & Maintenance
Daily
IT Strategy Consultancy
Twice Yearly
On-Site Engineer Support
Chargeable
WHY US
SPECIALISTS
You’re in safe hands with our team of Apple experts with specialist knowledge, extensive experience & qualifications.
QUALITY
Our mission is to provide fast, friendly, local, professional tech support, available 24/7 if you need it
VALUE
Spend less, get more. We offer competitive rates combined with a level of service unavailable anywhere else.
REPUTATION
We’ve earned the trust from many clients and are known as the go to Apple Specialists.
RELATIONSHIP
We are passionate about building long-term partnerships and helping your business succeed.
