SERVICE
Quality of service, fast response & resolution times, exceeding customer satisfaction.
Our managed IT service provides unrivalled infrastructure support for Apple Mac, Window and Linux environments. Although we provide excellent reactive support, we add most value through our onsite solutions with a team of experienced engineers who constantly monitor and update your Infrastructure.
Managed IT
Understanding our clients business needs is key to us providing the essential managed services they require with the service they demand. Providing only the best services at the right time for the best value is our goal.
Whether your infrastructure is small or large, simple or complex, you will need an effective infrastructure in order to to keep your business up and running. Systims can manage all your services and provides complete maintenance and monitoring 24 hours a day, 365 days a year.
We believe that prevention rather than cure is the key to great support. Through our onsite monitoring services, we aim to identify issues before they cause a problem but when you just need help “right now” our dedicated onsite service desk and engineers are only a call away.
Our Managed IT services combines IT Consultants and on-going IT Support for all your operations allowing you to outsource all of those essential but time-consuming tasks to our team of specialists and engineers, freeing up time for you to focus on projects that add value to your business.
IT Outsourcing
Many businesses are wary of IT outsourcing and handing over the reins to an external IT company because they need someone who understands the business and the way their IT works… but there is no need, we will take some time to understand your business and the way you work before we make any recommendations
Our service, solutions and knowledge provide full of peace of mind from an IT point of view, allowing your business and staff to focus on core activities and their business needs.
You will have a dedicated account manager and an expert team of engineers to ensure you get the most out of our services.
Our Managed IT services are based on a combination of a highly skilled technical team and an industry-leading approach to customer services. We invest heavily in both these areas to ensure our customers enjoy a highly effective, transparent service experience.
Our On-Site Team
At Systims we love Managed IT services and what it means for our customers. We started the journey years ago and have noticed a huge reduction in downtime and a huge increase in customer satisfaction. If you’d like to experience it for yourself book an appointment with one of our consultants.
There are numerous strategies available depending on your needs and budget. We operate as a fully outsourced IT department handling literally all aspects of your IT. We supplement your existing IT department and add availability and additional skill sets.
All our Managed IT Service Level Agreements come with monitoring and proactive support built in with unlimited telephone and remote support with fast responsive onsite engineers.
Our Managed IT SLA’s
As standard, as part of our Managed IT SLA contracts, we’ll maintain and protect the vital components of your network Mon – Fri 9am to 5pm by monitoring its overall performance. As a result, our clients experience reduced downtime and disruption to their business whilst optimising the end-user experience.
Telephone Support
Unlimited
Ticket Logging
Unlimited
Change Management
Unlimited
Response to Logged Calls
5 – 15 min
On-Site Engineer Support
Unlimited
Account Manager
Unlimited
Server Monitoring & Maintenance
Daily
IT Strategy Consultancy
Twice Yearly
WHY US
SPECIALISTS
You’re in safe hands with our team of Apple experts with specialist knowledge, extensive experience & qualifications.
QUALITY
Our mission is to provide fast, friendly, local, professional tech support, available 24/7 if you need it
VALUE
Spend less, get more. We offer competitive rates combined with a level of service unavailable anywhere else.
REPUTATION
We’ve earned the trust from many clients and are known as the go to Apple Specialists.
RELATIONSHIP
We are passionate about building long-term partnerships and helping your business succeed.
